CSAT & CES Customer Score Calculator
CSAT & CES Customer Score Calculator: Computes average rating = 3.0 / 5.0 and percentage of satisfied ratings (scores 4 and 5) = 2/5 = 40.0%.
About this csat & ces customer score calculator
Computes average rating = 3.0 / 5.0 and percentage of satisfied ratings (scores 4 and 5) = 2/5 = 40.0% Enables rapid evaluation of advertising efficiency and campaign economics without transmitting proprietary media budget figures.
Metrics formula & attribution logic
The execution engine processes input tokens and applies transformations in the browser sandbox. Specifically, Calculation and parameter relationship: average=Σscores/n; mode=csat ⇒ csatPercent=100×count(scores≥4)/n; mode=ces ⇒ CES=average
Worked campaign analytics example
Scenario: Use the following data to evaluate CSAT & CES Customer Score Calculator
Sample input:
Illustrative output:
Input parameters & edge case boundaries
Operational constraints and validation boundaries: Parameter domains and units: mode ∈ {csat,ces}; n ≥ 1; score ∈ ℤ ∩ [1,scaleMax]; CSAT: scaleMax=5; CES: scaleMax∈{5,7}; CES ≠ CSAT. Results use binary64 floating-point numbers unless BigInt is stated. Result cards show up to 10 significant digits; raw output retains the serialized value. Default mode is csat. For CES, set mode to ces and scaleMax to 5 or 7 (default 7). CES is the arithmetic mean here; whether a higher score means more effort or greater ease depends on your survey wording. Do not compare different scales directly.
Marketing metrics in CSAT & CES Customer Score Calculator implement standard industry formulas (IAB/MRC). External ad platform reporting may differ slightly due to time zone cutoffs or attribution windows.
Local metrics evaluation boundary
Formula calculations and numeric evaluations in CSAT & CES Customer Score Calculator run synchronously in the browser JavaScript engine with zero server telemetry.
Advertising industry standards & specifications
Interactive Advertising Bureau (IAB) measurement guidelines and Media Rating Council (MRC) reporting standards:
- CZOA formula and input assumptions documented on this page; no single governing external standard
- CES: arithmetic mean on the declared survey scale
CSAT & CES Customer Score Calculator verification · Audit standards
How to use it
- Select “Raw JSON / Advanced” and paste the sample input.
- Click “Run locally”.
- Compare “Raw Output Data” with the example; revise inputs when an error is shown.
Frequently asked questions
Which calculation does CSAT & CES Customer Score Calculator perform?+
Operational requirements for "Which calculation does CSAT & CES Customer Score Calculator perform?" are verified in local memory during execution of CSAT & CES Customer Score Calculator.
What input can I paste into CSAT & CES Customer Score Calculator?+
Paste the following input exactly, preserving JSON field names where present: {"scores":[5,4,3,5]}
Which parameter limits and units apply to CSAT & CES Customer Score Calculator?+
Parameter domains and units: mode ∈ {csat,ces}; n ≥ 1; score ∈ ℤ ∩ [1,scaleMax]; CSAT: scaleMax=5; CES: scaleMax∈{5,7}; CES ≠ CSAT. Default mode is csat.
What result does this CSAT & CES Customer Score Calculator example produce?+
The example produces these values in the raw output: { "responses": 4, "average": 4.25, "csatPercent": 75 }